Emergency numbers

Have you noticed an accident, fire or incident in a high voltage substations or near a pylon or high-voltage lines? Contact us immediately.

Incident in a high-voltage substations

Dial the free emergency number 0800 99 044


Incident concerning or near a pylon or high-voltage line/cable

Dial the free emergency number 0800 95 062

The above lines are open around the clock for urgent calls.


Emergency services

The emergency services may only respond to incidents in or in the vicinity of an Elia facility (high-voltage substations, pylons or high-voltage lines) where authorised Elia personnel are present.

Before responding to an incident, the electrical facilities must of course be switched off and the required safety measures taken (e.g. where the fire brigade are called to extinguish a fire, steps must be taken to ensure that their fire engines do not come too close to a high-voltage line).

The documents below contain further information on emergency-service access to or in the vicinity of our facilities.