Contact us

Visiting Elia

Information on the addresses of our sites as well as parking and accessibility options.


Applicants/new employees

Would you like to apply for a job at Elia? Is your contract starting soon?


Are you experiencing a power outage ?

Contact your system operator for more information:



If you don't know who your system operator is, you can find out here.


If you are directly connected to Elia’s grid, please contact your Key Account Manager at Elia.


Has an electricity line fallen down or have you spotted a fire in a substation?

Did you notice an accident, a fire or another type of incident near a line or high voltage substation?


Please report this as quickly as possible.


Incident in a substation:

0800 99 044

Incident involving a pylon, line or cable:

0800 95 062

These numbers can be reached day and night for urgent calls specifically regarding an incident near a substation or line.


Works close to Elia facilities

Are you working near a high-voltage line/pylons?
Are you working in the vicinity of our installations?           


Green certificates

Would you like to sell your green certificates to Elia or find out about payment?



Elia customers/producers

    Find the contact details for your Key Account Manager

Petrochemicals, storage/ports, paper, automotive, textiles, hospitals
Electrabel/GDF SUEZ, Essent/RWE, E.ON, Eneco, Offshore

Senior Key account manager : Ann Larsen
Key account managers : Sophie Gorlé, Jessie Moelans

Metal, public transport/utilities, cement, glass
EDF Luminus, Enel, eni gas & power

Senior Key account manager : Raphaël Bourgeois
Key account managers : Nicolas Bragard, Jean-Philippe Deckers

    Technical work on connections

If you have any questions about work (e.g. interruptions) on your connection, please contact the relevant Elia regional planning unit:

Phone: +32 (0) 3 640 07 70 - +32 (0) 3 640 08 03
E -mail:

Phone: +32 (0) 81 23 71 17


For planning purposes, schedules for access to the Elia-grid have to be submitted in advance by market players.

    Metering data and invoicing

You can mail your questions about metering data to
You can mail your questions about metering invoicing to

Elia System Operator NV :
      TVA BE0476 388 378
      IBAN BE24 0013 6647 1938

Elia Asset :
     TVA BE0475 028 202
     IBAN BE05 2100 7002 6675

Elia Engineering :
     TVA BE0471 869 861
     IBAN BE49 2100 7000 6871



    Becoming an Elia customer

Customer Relations information: +32 2 546 74 88  or

    Using Elia infrastructure

Contact for any questions about providing pylons and telecommunications lines: Bruno Bertrumé

    Company tours

Interested in the world of high voltage? Want to learn more about our activities? Then take one of our company tours!

    Empereur reception contact details

Head office:

Boulevard de l'Empereur 20 - 1000 Bruxelles - Belgium


If you haven't found an answer to your question, contact us!