Contacts

List of Elia contacts for connections, grid access, balance responsibility, sheddable customers and green certificates.


Key Account Managers per sector / producer

  • Petrochemicals, storage/ports, paper, automotive, textiles, hospitals
  • Electrabel/GDF SUEZ, Essent/RWE, E.ON, Eneco, Offshore

Senior Key account manager

Name: Ann Larsen
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 20
Fax: +32 (0) 2 546 70 03
e-mail: Ann.Larsen@elia.be

Key account managers

Name: Pauwel Callens
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 76 66
Fax: +32 (0) 2 546 70 03
e-mail: pauwel.callens@elia.be

Name: Jessie Moelans
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 91
Fax: +32 (0) 2 546 70 03
e-mail: Jessie.Moelans@elia.be


  • Metal, public transport/utilities, cement, glass
  • EDF Luminus, Enel, eni gas & power

Senior Key account manager

Name: Raphaël Bourgeois
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 72 43
Fax: +32 (0) 2 546 70 03
e-mail: raphael.bourgeois@elia.be

Key account managers

Name: Nicolas Bragard
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 74 56
Fax: +32 (0) 2 546 70 03
e-mail: nicolas.bragard@elia.be

Name: Nicolas Beck
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 72 42
Fax: +32 (0) 2 546 70 03
e-mail: nicolas.beck@elia.be

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Green certificates

Customer Services

Name: Peter De Neve
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 80
Fax: +32 (0) 2 546 70 03
e-mail:  gc@elia.be

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Information Customer Relations

Address: Boulevard de l’Empereur 20, 1000 Brussels
 
Tel: +32 (0) 2 546 74 88
Fax: +32 (0) 2 546 70 03
e-mail:  cs@elia.be

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Nominations

Tel: +32 (0) 2 382 21 33
Fax: +32 (0) 2 382 21 07
e-mail:  dngridaccess@elia.be

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Connections

For any questions about work on your connection (e.g. interruptions), contact the relevant Elia regional planning unit:

North
Tel: +32 (0) 3 640 07 70
+32 (0) 3 640 08 03
Fax: +32 (0) 3 640 07 69
e-mail: operationalplanning.NO@elia.be

South
Tel: +32 (0) 81 23 71 17
Fax: +32 (0) 81 23 70 35
e-mail: operationalplanning.SU@elia.be

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Metering data and invoicing

You can mail your questions about metering data to metering.services@elia.be.

You can mail your questions about metering invoicing to settlement.services@elia.be.

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Providing pylons and telecommunications lines

Contact for any questions about providing pylons and telecommunications lines:

Name: Bruno Bertrumé
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 78 53
Fax: +32 (0) 2 546 70 03
e-mail:  bruno.bertrume@elia.be

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