Contacts
List of Elia contacts for connections, grid access, balance responsibility, sheddable customers and green certificates.
Key Account Managers per sector / producer
- Petrochemicals, storage/ports, paper, automotive, textiles, hospitals
- Electrabel/GDF SUEZ, Essent/RWE, E.ON, Eneco, Offshore
Senior Key account manager
Name: Werner Dupont
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 20
Fax: +32 (0) 2 546 70 03
e-mail: werner.dupont@elia.be
Key account managers
Name: Pauwel Callens
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 76 66
Fax: +32 (0) 2 546 70 03
e-mail: pauwel.callens@elia.be
Name: Frédéric Dalle
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 91
Fax: +32 (0) 2 546 70 03
e-mail: frederic.dalle@elia.be
- Metal, public transport/utilities, cement, glass
- EDF Luminus, Enel, Nuon
Senior Key account manager
Name: Carl-Stephan Thüngen
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 72 43
Fax: +32 (0) 2 546 70 03
e-mail: carl-stephan.thungen@elia.be
Key account managers
Name: Olivier Pick
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 74 56
Fax: +32 (0) 2 546 70 03
e-mail: olivier.pick@elia.be
Name: Nicolas Beck
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 72 42
Fax: +32 (0) 2 546 70 03
e-mail: nicolas.beck@elia.be
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Balance responsibility (ARPs)
Key Account Manager
Name: Valéry Stembert
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 88
Fax: +32 (0) 2 546 70 03
e-mail: Valery.Stembert@elia.be
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Green certificates
Customer Services
Name: Peter De Neve
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 73 80
Fax: +32 (0) 2 546 70 03
e-mail: gc@elia.be
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Information Customer Relations
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 74 88
Fax: +32 (0) 2 546 70 03
e-mail: cs@elia.be
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Nominations
Tel: +32 (0) 2 382 21 33
Fax: +32 (0) 2 382 21 07
e-mail: dngridaccess@elia.be
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Connections
For any questions about work on your connection (e.g. interruptions), contact the relevant Elia regional planning unit:
North
Tel: +32 (0) 3 640 07 70
+32 (0) 3 640 08 03
Fax: +32 (0) 3 640 07 69
e-mail: operationalplanning.NO@elia.be
Central
Tel: +32 (0) 2 240 52 24
Fax: +32 (0) 2 215 26 56
e-mail: operationalplanning.CE@elia.be
South
Tel: +32 (0) 81 23 71 17
Fax: +32 (0) 81 23 70 35
e-mail: operationalplanning.SU@elia.be
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Metering data and invoicing
You can mail your questions about metering data to metering.services@elia.be.
You can mail your questions about metering invoicing to settlement.services@elia.be.
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Providing pylons and telecommunications lines
Contact for any questions about providing pylons and telecommunications lines:
Name: Bruno Bertrumé
Address: Boulevard de l’Empereur 20, 1000 Brussels
Tel: +32 (0) 2 546 78 53
Fax: +32 (0) 2 546 70 03
e-mail: bruno.bertrume@elia.be
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