Information
Welcome on the new Elia website. This website’s interface and content has completely been reviewed in order to improve your experience. We invite you to discoverour homepage for you to discover the content you are looking for.

Are you a current or potential Elia customer?

Would you like to become an Elia customer ? If you are already an Elia customer, are you looking for a Key Account Manager, or do you have questions about invoicing, technical work or nominations? Find out who to contact here.

Becoming an Elia customer

Information Customer Relations:

Contact your Key Account Manager


Petrochemicals, storage/ports, paper, automotive, textiles, hospitals


Sophie Gorlé
Matthias Masschelin

Metal, public transport/utilities, cement, glass

Raphaël Bourgeois
Raphaël Bourgeois
Jean-Philippe Deckers
Jean-Philippe Deckers

Metal, public transport/utilities, cement, glass

Raphaël Bourgeois
Raphaël Bourgeois
Jean-Philippe Deckers
Jean-Philippe Deckers

Nominations

Contact the Energy Scheduling Office for all nominations (except intraday cross-border nominations) and system access requests. For intraday cross-border nominations, get in touch with the National Control Centre.

Metering data and invoicing


Metering data
If you have a question about metering data, contact Metering Services.
Invoicing
If you have a question about invoicing, email Settlement Services.


Technical work on a connection

If you have a question about technical work on your connection (e.g. supply interruptions), contact the Elia planning unit for your region.

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