Frequently asked questions
Frequently asked questions
Question about the management tool
| Question | Answer |
|---|---|
| Who do I need to contact if I can't log-in to the SAP Fiori Launchpad | You may contact the E-SPOC |
| My employees have no e-mail addresses. I can't go further with my registration, because it is a mandatory field. What must I do? | A personal and unique mail address is a requirement to take a test and afterwards to have access to the work place. Therefore we advice you to create email addresses for your agents. |
Question about training and/or test session
| Question | Answer |
|---|---|
| My worker can't write or read, can he still take the test? | No, this is not possible. |
| Test is not available in the language of my worker, can he still take the test? | No, the test is only available in NL-FR-EN-DE-PL-PT-ES-IT-TR-RO |
| Test / course is not available in the language of my workleader, can he still take the test? | No, the test/course is only available in NL-FR |
| What if there are no available place anymore? | You can unsubscribe a workleader until 8 days before the test. You can unsubscribe a worker until 3 days before the test. |
| Until when can I unsubscribe someone? | You can unsubscribe a workleader until 8 days before the test. You can unsubscribe a worker until 3 days before the test. |
| Until when can I subscribe someone? | You can subscribe a work Leader until 10 days before the test. You can subscribe a worker until 3 days before the test. |
Question about the V-SPOC
| Question | Answer |
|---|---|
| My colleague (V-SPOC) is sick / absent and I don't have the login details. What should I do? | Please contact the Elia e-SPOC |
| A V-SPOC becomes also an agent, what must I do? | The field "I"m not an agent" is then to be unflagged. This will make the information for an agent to be filled mandatory. This will trigger an approval process towards the E-SPOC. If approved the V-SPOC is also created as Agent. |
| Can a V-SPOC be responsible for more than one branch and more than one company? | Yes a V-SPOC can be linked to more than one location or more than one company. |
| As a V-SPOC, how can I delegate when I'm on holiday? | Delegation is not an option. Linking another colleague as V-SPOC is possible. Please check this via the E-SPOC. |
| Can a permanent sanctionned agent become a V-SPOC ? | Yes. |
Question about the training tool
| Question | Answer |
|---|---|
| My agent is registered, but I can't find it in the list to register him/her for a training / exam. |
1) Check in the app 'agents...' that the status is 'validated'. If not validated, then modify data |
| Where can I find my results? | You'll see your results at the end of the test. Your V-SPOC can view the results in the LMS Step Up environment. |
Practical question about the test or training
| Question | Answer |
|---|---|
| What must I do if I don’t arrive (on time) at the test / training? | You must be present 15 minutes before. So there is a delay of 15 minutes. After the session has started, you cannot take part anymore. |
| Can I take a worker test immediately after I failed my work leader training? | No, agent must be subscribed again. It is not possible to take test from different profiles on the same day. |
| Is there a waiting period between taking two tests (after failing)? | Yes, there is a waiting period of 8 days between 2 tests/courses. You can subscibe in the next session. |
| Can I send someone else to the training / exam than the person I have registered? | No, the test is unique for each individual. The participants can't be switched. |
| What must I bring to my exam? | Proof of identity, your userID (emailadress) and password and mobile phone for the Multi Factor Authentication. |
| I can't be there due to unvolontary conditions, what should I do? | Please contact Elia Academy to inform us. Without your notification, your course /test will be invoiced. |
| Can my worker go on the field on the same day as his/her test ? | Yes, if he passed the test. |
Question about the agent
| Question | Answer |
|---|---|
| I have changed employer, should I do something? | You may contact the V-SPOC of your new company and ask him to contact the E-SPOC in order to make the change. Your new company will need to deliver you a new BA4-BA5. |
| If I'm a worker I'm always BA4? And if I am a work leader, I'm always BA5? | BA4 and BA5 are capacity certification linked to the electrical danger and the risks' knowledge. You can be BA5 and worker, but it is not allowed to be BA4 if you are a work leader full or work leader full+line. |
| My agent has a safety certificate validity shorter than 2 years, how can I extend it? | You may download the new BA4/BA5 into the management tool provided by Elia. This needs to be approved by the E-SPOC. |
| My worker becomes a Work leader, what must I do? | Update the necessary field Job Title in the agent profile and upload the necessary BA4/5 if not already done. This will trigger an approval flow by the E-SPOC and after approval profile is updated. After approval you can subscribe your new workleader in a training session. |
Question about the Safety certification
| Question | Answer |
|---|---|
| What happens when an agent comes from another company to mine and already has a certification? | The Elia certification will remain valid if an agent moves from one company to the other. The certificate moves together with the agent. The BA4/5 certificates needs to be uploaded by the new company v-spoc and then needs to be approved by the E-SPOC. |
| Do I receive my certification / badge immediately after the test? | Your certificate will be available in SAP Fiori and LMS Step Up. You won't receive a physical certificate nor badge. |
| How many chance do I have to take the test in case I failed? | Three chances. Afterwards, it won't be possible to subscribe for one year. |
